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Getinsured

Contact Center Customer Service Representative - Seasonal

Sales Operations – Atlanta, Georgia
Department Sales Operations
Employment Type Contractor
Minimum Experience Entry-level
Compensation $14/hr

We are a company on a mission to improve the way people shop for and enroll in health insurance. And we’re building world-class software to do it. Our drive and expertise are what make GetInsured a leading provider of health insurance ecommerce technology. Our team players have earned their stripes at leading companies, such as Amazon, Accenture, WebMD, Microsoft, Alere, General Electric, McKesson, Avanade, and Group Health Cooperative. Our customers are consumer, employers, benefits consultants and health insurers, and our solution incorporates the best from the retail eCommerce industry to power their online marketplaces.

At GetInsured, everyone’s ideas count, and everyone is respected. It’s a place where people work together and roll up their sleeves to get the job done. Join us in this exciting opportunity to support a team that has helped Americans enroll in more.

We are looking for a Seasonal Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior. 

This is a seasonal position scheduled to start 9/18/19 and run through 12/8/19 with the possibility of an extension or permanent offer.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Identify and escalate inquiries or issues as needed
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Willing to learn and dependable
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Health Insurance experience a PLUS

 

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  • Location
    Atlanta, Georgia
  • Department
    Sales Operations
  • Employment Type
    Contractor
  • Minimum Experience
    Entry-level
  • Compensation
    $14/hr
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