Customer Service Representative

· Harrisburg, Pennsylvania
Employment Type Full-Time Remote
Minimum Experience Entry-level
Compensation $14.50 - $19.00/hr

It's truly an exciting time to be a part of GetInsured. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. We are committed to helping each other and our clients. Our vision has always been to make finding and enrolling in health insurance simple — this is more important now than ever before.  


GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 


We are hiring Customer Service Representatives to join our elite teams. Although these positions are home-based, we are seeking qualified candidates who reside in either the Atlanta, GA or Harrisburg, PA areas.  Paid Training and positions begin June 1 and later. 


$14.50-$19.00/hr. Full-time - Bilingual (Spanish) encouraged to apply.


Essential Responsibilities/Duties 


Deliver the highest level of customer service experience  


  • Answer customer calls 
  • Engage with customers over the phone and reply to online chat inquiries  
  • Help customers manage their accounts  


Problem Solve 


  • Find creative solutions to any, and all, consumer problems that arise 
  • Diagnose, assess, and resolve problems or issues in a timely manner  


Be an expert on the company, product, and policies 


  • Display flexibility and willingness to accept constantly changing project/program updates 
  • Demonstrate corporate values on a consistent basis 
  • Extensive self-study, training and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams 
  • Adhere to regulated guidelines for communications via all channels  
  • Interpret and follow defined procedures and policies 


Administrative Duties 


  • Input customer information into database  
  • Various administrative duties as assigned 


Qualifications/Requirements 


  • 18 years of age or older 
  • Access to broadband internet with no monthly limit 
  • Dedicated, safe and secure workspace/workstation 
  • Ability to multitask, prioritize and manage time effectively 
  • High level of comfort learning new technology 
  • Must be comfortable and enjoy working from home 
  • Moderate to Advanced computer skills 
  • Ability to remain professional and courteous with customers at all times 
  • Excellent verbal and written communication skills 
  • Self-motivated and success driven 
  • Must be able to pass background check and drug test 


Preferred Experience (not required) 


  • Previous experience in a customer support or technical support role  
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act 
  • Familiarity with CRM systems and practices 
  • Previous experience in a Call Center 
  • Bilingual a plus


What we offer 


  • Full-Time Temp-to-hire – immediate opportunities for growth  
  • Paid time off  
  • Individual Coverage HRA (ICHRA) 
  • 401K match 
  • Supportive team environment 


 

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  • Location
    Harrisburg, Pennsylvania
  • Employment Type
    Full-Time Remote
  • Minimum Experience
    Entry-level
  • Compensation
    $14.50 - $19.00/hr